LDR Solutions announced the incorporation of Sergio Chavarría as new Corporate Director of Aftersales. In his new position, he will lead the after-sales strategy of FOTON and JETOUR, emblematic brands in LDR Solutions’ service portfolio, with an outstanding focus on excellence in customer service.
In a press release, the company details that Chavarría has more than 27 years of experience in the automotive industry, so he is prepared to contribute knowledge in the implementation of tactics oriented to offer the best experience for customers.
Before assuming the Corporate After Sales Management of the LDR Group, Chavarría held the position of After Sales Director at JETOUR, a brand belonging to the group, where he demonstrated his commitment to customer satisfaction and the strengthening of after sales services.
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Biography
Chavarría has held key roles in renowned automotive brands, including FIAT-Chrysler, where he left a significant footprint by implementing innovative strategies to improve the customer journey and ensure quality in after-sales services.
In his new challenge as Corporate Director of Aftersales at LDR Solutions, the executive will lead a team committed to raising service standards in the industry and ensuring the full satisfaction of FOTON and JETOUR customers.
“His leadership is essential to drive service excellence and consolidate the brands’ position as benchmarks in the Mexican automotive market,” highlights LDR‘s press release.
“We are confident that his experience and leadership will be fundamental to take service excellence to new levels and continue to strengthen the position of our brands in the market,” the release adds.
For his part, Chavarría stated that “it is an honor to be part of this prestigious organization and lead the aftermarket strategy for such important brands as FOTON and JETOUR.”
“I am committed to working tirelessly to ensure that our customers receive the highest level of attention and service in every interaction,” he concluded.
