{"id":41159,"date":"2024-10-14T05:25:00","date_gmt":"2024-10-14T10:25:00","guid":{"rendered":"https:\/\/latamobility.com\/?p=41159"},"modified":"2024-10-14T08:10:42","modified_gmt":"2024-10-14T13:10:42","slug":"this-is-how-the-collaboration-between-enel-x-way-and-atento-in-favor-of-electric-mobility-works","status":"publish","type":"post","link":"https:\/\/latamobility.com\/en\/this-is-how-the-collaboration-between-enel-x-way-and-atento-in-favor-of-electric-mobility-works\/","title":{"rendered":"This is How the Collaboration between Enel X Way and Atento in Favor of Electric Mobility Works"},"content":{"rendered":"\n

Atento<\/strong>, uno de los principales proveedores globales de servicios de atenci\u00f3n al cliente y externalizaci\u00f3n de procesos de negocio, colabora desde hace tiempo con Enel X Way<\/strong> en su proyecto para promover la movilidad el\u00e9ctrica a nivel mundial. <\/p>\n\n

Para ello, Atento ha implementado un Hub Multiling\u00fce en Valencia,<\/strong> donde 70 agentes gestionan las necesidades de los clientes de la compa\u00f1\u00eda energ\u00e9tica en diversos idiomas y para varios pa\u00edses.<\/p>\n\n

En ese sentido, Enel X Way, la filial italiana del grupo Enel, <\/strong>dispone de una plataforma que proporciona una de las conexiones m\u00e1s avanzadas del mercado, con m\u00e1s de 250.000 cargadores de veh\u00edculos el\u00e9ctricos distribuidos entre Europa y Am\u00e9rica.<\/p>\n\n

Contenido relacionado:<\/strong> Enel X y OMODA se unen para hacer que la electromovilidad sea una gran experiencia para los clientes<\/strong><\/mark><\/a><\/p>\n\n

Asimismo, la compa\u00f1\u00eda permite a sus clientes supervisar y gestionar el estado de la carga en estaciones <\/strong>p\u00fablicas mediante una aplicaci\u00f3n intuitiva, lo que simplifica el proceso de recarga de los veh\u00edculos en toda la ciudad.<\/p>\n\n

\"\"<\/figure>\n\n

El proceso de Enel X<\/h2>\n\n

Con el prop\u00f3sito de promover esta forma de transporte m\u00e1s sostenible y ofrecer un servicio de atenci\u00f3n al cliente de calidad, Enel X Way ha confiado en Atento para gestionar sus canales de soporte<\/strong>. <\/p>\n\n

El equipo, ubicado en el hub multiling\u00fce de Valencia, est\u00e1 compuesto por 70 agentes que atienden las consultas y necesidades de los usuarios de Enel X Way las 24 horas del d\u00eda<\/strong>, los 365 d\u00edas del a\u00f1o, en 7 idiomas: espa\u00f1ol, alem\u00e1n, ingl\u00e9s, franc\u00e9s, italiano, rumano y catal\u00e1n. <\/p>\n\n

Todos los integrantes del equipo, adem\u00e1s de dominar su lengua nativa, <\/strong>poseen un nivel m\u00ednimo de C1 en ingl\u00e9s, el idioma principal de comunicaci\u00f3n dentro del hub.<\/p>\n\n

\u201cEn Atento estamos especialmente orgullosos de colaborar con Enel X Way, una empresa que est\u00e1 simplificando el complejo mundo de la movilidad el\u00e9ctrica, haciendo que sea m\u00e1s accesible para todo el mundo”, asegur\u00f3 en su momento, Marta Ramos, directora de clientes de Atento en la regi\u00f3n EMEA.<\/p>\n\n

“Estamos convencidos de que, gracias al trabajo de nuestros agentes desde el Hub multiling\u00fce de Valencia, contribuimos a que un mayor n\u00famero de personas se incline por opciones m\u00e1s sostenibles de transporte debido a que pueden estar tranquilos al saber que pueden contar con la informaci\u00f3n que necesiten 24\/7, y en su idioma de preferencia\u201d, finaliz\u00f3.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Atento, uno de los principales proveedores globales de servicios de atenci\u00f3n al cliente y externalizaci\u00f3n de procesos de negocio, colabora desde hace tiempo con Enel X Way en su proyecto para promover la movilidad el\u00e9ctrica a nivel mundial. Para ello, Atento ha implementado un Hub Multiling\u00fce en Valencia, donde 70 agentes gestionan las necesidades de…<\/p>\n","protected":false},"author":10,"featured_media":41163,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-41159","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-media-area"],"yoast_head":"\nThis is How the Collaboration between Enel X Way and Atento in Favor of Electric Mobility Works - Latam Mobility<\/title>\n<meta name=\"description\" content=\"Atento, uno de los principales proveedores globales de servicios de 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